Terms & Conditions

1.1. This website, accessible at nucpros.com, including all of its subpages, subdomains and any content, features and services made available through it (together, the "Website"), is owned and operated by Avalon B.V., a limited liability company incorporated and registered under the laws of the Republic of Cyprus under company number HE 486997, having its registered office at Imperiastraat 8, 1930 Zaventem, Belgium ("Avalon B.V.", "we", "us" or "our").

1.2. Avalon B.V. is the seller and contracting party for all products offered for sale on the Website. Avalon B.V. is the entity that processes and collects your payment, the entity that issues your order confirmation, and the entity that is solely responsible for handling all enquiries, complaints, claims, returns, refunds, warranty matters and customer service relating to any order placed through the Website.

1.3. You can contact us at any time using the following details: Email: hello@nucpros.com Phone: +1 (260) 508-2188 Postal address: Avalon B.V., Imperiastraat 8, 1930 Zaventem, Belgium

1.4. In these Terms, "you" and "your" refer to the person accessing the Website or placing an order, and "Terms" refers to these Terms & Conditions together with the documents incorporated by reference in clause 2.2.

2.1. These Terms govern your access to and use of the Website and every purchase of products made through it. By accessing or browsing the Website, creating an account, or placing an order, you confirm that you have read, understood and agree to be legally bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not use the Website or place an order.

2.2. The following documents are incorporated into and form an integral part of these Terms, and you agree to them by agreeing to these Terms: (a) our Privacy Policy, which explains how we collect, use and protect your personal data; (b) our Refund Policy, which sets out the conditions and procedure for returns and refunds; and (c) our Shipping Policy, which sets out processing times, delivery estimates and shipping conditions. In the event of any inconsistency between these Terms and any of the documents listed above, the provision that is more favourable to you as a consumer shall prevail.

2.3. You must be at least 18 years of age to place an order through the Website. By placing an order you represent and warrant that you are at least 18 years old and that you have the legal capacity to enter into a binding contract. We reserve the right to cancel any order where we have reasonable grounds to believe that this requirement has not been met.

2.4. The Website and the products offered on it are intended for consumers purchasing for personal, non-commercial use. We do not sell to resellers, wholesalers or business customers through the Website, and any order that appears to be placed for the purpose of resale may be refused or cancelled.

2.5. These Terms are provided in English. By using the Website you agree that the English version of these Terms is the authoritative version and that any translation made available for your convenience shall not prevail in the event of a discrepancy.

3.1. We offer for sale dietary supplements, cosmetics, skincare and haircare products (the "Products"). The range of Products available may change from time to time without notice, and we do not guarantee that any particular Product will remain available.

3.2. We take reasonable care to ensure that Product descriptions, specifications, ingredient lists, images and other information on the Website are accurate and up to date at the time of publication. However, such information is provided for general informational purposes only. Minor variations in colour, shade, texture, scent, packaging design, label layout or appearance may occur between the images shown on the Website and the Product you receive, in particular as a result of the settings of your display device or of packaging updates by the manufacturer. Such minor variations do not constitute a defect or a lack of conformity.

3.3. Where a Product’s formulation, packaging or labelling is updated, the information printed on the label of the Product you receive shall take precedence over the information published on the Website. Always read the label, packaging insert and any accompanying instructions before using any Product.

3.4. All Products are intended solely for personal use by the purchaser or members of the purchaser’s household and must not be resold, redistributed or supplied to third parties for commercial purposes.

3.5. Dietary supplements. Dietary supplements sold on the Website are foodstuffs intended to supplement a normal diet. They are not medicines and are not intended to diagnose, treat, cure, mitigate or prevent any disease or medical condition. Dietary supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle. You must not exceed the recommended daily dose stated on the label. Products must be stored as indicated on the packaging and kept out of the reach of young children. If you are pregnant, breastfeeding, taking any medication, suffering from any medical condition, or under medical supervision, you must consult a qualified healthcare professional before using any dietary supplement. If you experience any adverse reaction, discontinue use immediately and seek medical advice.

3.6. Cosmetics, skincare and haircare. Cosmetic, skincare and haircare Products are intended for external use only, in accordance with the directions on the label. Avoid contact with the eyes; in the event of contact, rinse thoroughly with water. We recommend performing a patch test on a small area of skin before first use. Discontinue use immediately if redness, itching, burning, irritation or any other adverse reaction occurs. Do not apply to broken, damaged or irritated skin unless the label states otherwise. Always review the full list of ingredients before use, in particular if you have known sensitivities or allergies.

3.7. Nothing on the Website, including any Product description, article, review, testimonial, image or communication from us, constitutes medical, nutritional or professional advice, and no such content should be relied upon as such. Any health-related statements refer only to the intended function of the ingredients concerned and do not imply that a Product can treat or prevent any disease. Individual results may vary and are not guaranteed. Always seek the advice of a qualified healthcare professional with any questions regarding a medical condition or before starting any new supplement or skincare regimen.

4.1. All prices are displayed in the currency indicated on the Website for your selected market. Prices are subject to change at any time without prior notice; however, changes will not affect any order for which you have already received an order confirmation.

4.2. Value Added Tax ("VAT") is charged at the rate applicable in the country to which the Products are to be delivered. The applicable VAT is calculated automatically and added at the final step of the checkout process, once your delivery address has been entered. The total amount displayed on the checkout page immediately before you confirm your order is the full and final amount payable by you, inclusive of VAT and of any shipping or handling fees applicable to your order.

4.3. Shipping fees, where applicable, depend on the delivery destination and are displayed separately at checkout before you confirm your order.

4.4. Despite our best efforts, it is possible that a Product may occasionally be listed at an incorrect price, whether due to a typographical error, a technical fault or an error in pricing information. Where the correct price of a Product is higher than the price displayed and the error is obvious and unmistakable, such that it could reasonably have been recognised by you as an error, we are under no obligation to supply the Product at the incorrect price. In such cases we will contact you as soon as possible and either offer you the option to purchase the Product at the correct price or cancel the order. If we cancel the order, any amount you have already paid will be refunded in full to your original payment method.

5.1. To place an order, select the Products you wish to purchase, add them to your shopping cart, proceed to checkout and follow the instructions displayed on screen. Before confirming your order you will have the opportunity to review and amend your selection, delivery details and payment information.

5.2. It is your responsibility to ensure that all information you provide during the ordering process, including your full name, delivery address, email address and telephone number, is complete, accurate and current. We shall not be liable for any delay in delivery, failed delivery or loss of a parcel resulting from inaccurate or incomplete information provided by you, and any costs arising from redelivery or return of such a parcel may be charged to you.

5.3. By clicking the button that confirms your order and payment, you make a binding offer to purchase the Products in your cart on these Terms. Once your payment has been successfully authorised and processed, we will send you an order confirmation email to the email address you provided. The order confirmation contains the details of your order, including the Products ordered, the price paid (including VAT and shipping), your delivery address and your order number. The order confirmation constitutes our acceptance of your offer, and a legally binding contract of sale between you and Avalon B.V. is formed at the moment we send this order confirmation.

5.4. We recommend that you retain the order confirmation email for your records, as it constitutes confirmation of the contract on a durable medium and contains information you may need when contacting us about your order.

5.5. In exceptional circumstances, we reserve the right to cancel an order after the order confirmation has been sent. Such circumstances include, without limitation: (a) the Product ordered being unavailable or out of stock; (b) an obvious pricing or description error as described in clause 4.4; (c) reasonable suspicion of fraud, misuse or unauthorised use of a payment method; (d) failure of our payment provider’s verification or security checks; or (e) a breach of these Terms by you. If we cancel your order under this clause, we will notify you by email without undue delay and refund any amount you have paid in full to your original payment method.

5.6. We reserve the right to refuse or limit orders at our reasonable discretion, including where an order exceeds reasonable personal-use quantities.

6.1. Payment for all orders is collected by Avalon B.V.. Payments are processed on our behalf by reputable third-party payment service providers using secure, encrypted connections and in compliance with applicable payment industry security standards.

6.2. The payment methods available to you are displayed at checkout and may vary depending on your delivery country. We reserve the right to add or remove payment methods at any time.

6.3. Your card or payment account is charged at the moment you place your order. By submitting payment details, you confirm that you are the authorised holder of the card or payment account used, or that you have the express permission of the holder to use it.

6.4. We do not store your full card number, CVV or other sensitive payment credentials on our systems. Such data is handled exclusively by our payment service providers in accordance with their security certifications and their own privacy policies.

6.5. All orders are subject to authorisation and fraud-prevention checks by us and our payment providers. If a payment cannot be authorised or is declined, your order will not be accepted and no contract will be formed.

7.1. Detailed information about order processing times, estimated delivery times, shipping destinations and shipping fees is set out in our Shipping Policy, which forms part of these Terms.

7.2. Orders are dispatched from our fulfilment centre located at Kleine Esch 669, 2841 MK Moordrecht, Netherlands.

7.3. Any delivery dates or time frames stated on the Website, in our Shipping Policy or in any communication from us are estimates only and are provided in good faith. They do not constitute a guarantee, and we shall not be liable for any delay caused by carriers, customs procedures, adverse weather, public holidays, industrial action or any other circumstances beyond our reasonable control. Nothing in this clause affects your statutory rights where delivery does not take place within the period required by applicable consumer law.

7.4. Delivery is complete when the Products are delivered to the address specified in your order, or when they are handed over to a person at that address, or when they are deposited at a collection point selected by you or the carrier in accordance with the carrier’s delivery procedures. Risk of loss of or damage to the Products passes to you at the time of delivery.

7.5. Ownership of the Products passes to you once we have received payment in full for the Products and any applicable delivery charges.

7.6. If you are not available to receive your parcel and it is returned to us by the carrier, we will contact you to arrange redelivery. Additional shipping charges may apply for redelivery where the failed delivery was not caused by us.

8.1. If you are a consumer residing in a Member State of the European Union, you have a statutory right to withdraw from the contract of sale within 14 (fourteen) days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the Products. Where the Products in a single order are delivered separately, the period expires 14 days after the day on which you acquire physical possession of the last Product.

8.2. In addition to and independently of your statutory right of withdrawal, we voluntarily offer an extended return period of 30 (thirty) days from the date of delivery for unused Products in their original, sealed condition, as more fully described in our Refund Policy. Where our Refund Policy provides more favourable terms than your statutory rights, the Refund Policy shall apply. Nothing in these Terms or in our Refund Policy shall be construed as limiting or excluding any right you have under mandatory consumer protection law.

8.3. To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement sent by email to hello@nucpros.com or by post to Avalon B.V., Imperiastraat 8, 1930 Zaventem, Belgium, quoting your order number. You may use the model withdrawal form set out in clause 8.7, but its use is not mandatory. To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

8.4. If you withdraw from the contract, you must send back the Products, without undue delay and in any event no later than 14 days from the day on which you communicated your withdrawal to us, to the return address indicated in our Refund Policy. The deadline is met if you send back the Products before the 14-day period has expired. You will bear the direct cost of returning the Products. You are liable only for any diminished value of the Products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the Products.

8.5. If you withdraw from the contract, we shall reimburse all payments received from you for the Products concerned, including the costs of standard delivery where you return the entire order (with the exception of any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw. We may withhold reimbursement until we have received the Products back or until you have supplied evidence of having sent back the Products, whichever is earliest. We will carry out the reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

8.6. Exceptions. In accordance with applicable law, the right of withdrawal does not apply to the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery. This exception applies in particular to dietary supplements, cosmetics, skincare and haircare Products whose seal, protective film, cap seal or original packaging has been opened, broken or removed after delivery. Such Products cannot be returned under the right of withdrawal or under our voluntary Refund Policy, unless they are defective or were delivered in error.

8.7. Model withdrawal form (complete and return this form only if you wish to withdraw from the contract):

To: Avalon B.V., Imperiastraat 8, 1930 Zaventem, Belgium — hello@nucpros.com I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: [product names] Ordered on (*) / received on (*): [dates] Order number: [number] Name of consumer(s): [name] Address of consumer(s): [address] Signature of consumer(s) (only if this form is notified on paper): Date: [date] (*) Delete as appropriate.

9.1. Returns and refunds, whether under your statutory right of withdrawal or under our voluntary 30-day return period, are governed by our Refund Policy, which forms part of these Terms and sets out the eligibility conditions, the return address and the step-by-step procedure to follow.

9.2. Unless otherwise required by mandatory law, the cost of returning Products to us is borne by you. We do not provide prepaid return labels and we do not reimburse return postage. We recommend that you use a tracked and adequately insured shipping service, as we cannot accept responsibility for returned Products that are lost or damaged in transit before they reach us.

9.3. Refunds are processed in accordance with the time frames set out in our Refund Policy and are issued to the payment method used for the original transaction. The time taken for a refund to appear on your statement depends on your bank or payment provider and is outside our control.

9.4. Damaged, defective or incorrect Products. If a Product arrives damaged, is defective, or is not the Product you ordered, please contact us at hello@nucpros.com within 14 days of delivery, quoting your order number and attaching clear photographs of the Product, its packaging and the shipping label. In the majority of cases we will resolve the matter by sending a replacement or issuing a refund on the basis of the photographs, without requiring you to ship the Product back to us. Where a return is required, your rights regarding the cost of such return under applicable consumer law are not affected.

9.5. We do not offer direct exchanges. If you wish to receive a different Product, please return the original Product in accordance with our Refund Policy and place a new order.

10.1. As a consumer in the European Union, you benefit from a legal guarantee of conformity under the laws of your country of residence. Under this guarantee, we are liable for any lack of conformity that exists at the time of delivery and becomes apparent within a period of at least two years from delivery (or such longer period as may be provided by the mandatory law of your country of residence).

10.2. A Product is considered to conform with the contract when, among other things, it matches the description, type, quantity and quality set out in the contract, is fit for the purposes for which goods of the same type would normally be used, and possesses the qualities and performance features that are normal for goods of the same type and that you can reasonably expect.

10.3. If a Product is defective or does not conform to the contract, please contact us at hello@nucpros.com with your order number and a description of the issue. Depending on the circumstances and in accordance with applicable law, you may be entitled to have the Product repaired or replaced, to a proportionate reduction in price, or to termination of the contract with a full refund.

10.4. The legal guarantee of conformity does not cover damage resulting from normal wear, improper storage, use contrary to the label instructions, use after the expiry or period-after-opening date, accident, or any modification or misuse of the Product after delivery.

10.5. The legal guarantee applies in addition to, and not instead of, the right of withdrawal and our voluntary Refund Policy. Nothing in these Terms limits your rights under the legal guarantee of conformity.

11.1. Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence or the negligence of our employees or agents; (b) fraud or fraudulent misrepresentation; (c) any breach of your rights under mandatory consumer protection law, including the legal guarantee of conformity; (d) liability under applicable product liability legislation; or (e) any other liability that cannot be excluded or limited under applicable law.

11.2. Subject to clause 11.1, we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any indirect, incidental, special or consequential loss or damage, including any loss of income, loss of business, loss of profits, loss of anticipated savings or loss of data, arising out of or in connection with your use of the Website or the purchase or use of any Product.

11.3. Subject to clause 11.1, we shall not be liable for any loss, damage or injury arising from: (a) the misuse of a Product; (b) failure to follow the instructions, dosage recommendations, warnings or precautions stated on the Product label or packaging; (c) use of a Product by a person for whom it is not intended, including children, or in combination with medication or other products without appropriate professional advice; (d) use of a Product contrary to the advice of a healthcare professional; or (e) any allergic reaction or sensitivity to an ingredient that is disclosed on the Product label.

11.4. Subject to clause 11.1, our total aggregate liability to you arising out of or in connection with any order, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total amount paid by you for that order, including VAT and shipping.

11.5. We do not guarantee that the Website will be available at all times or that it will be free from errors, viruses or interruptions. We shall not be liable for any loss or damage resulting from the unavailability of the Website or from any reliance placed on information published on it, except where such liability cannot be excluded under applicable law.

12.1. The Website and all of its content, including without limitation all text, graphics, photographs, images, illustrations, videos, logos, trademarks, trade names, product names, packaging designs, page layouts, software, source code and the selection and arrangement thereof (the "Content"), are the property of Avalon B.V. or of its licensors and are protected by copyright, trademark, design and other intellectual property laws and international treaties.

12.2. You are granted a limited, non-exclusive, non-transferable and revocable licence to access and use the Website and to view and print Content solely for your personal, non-commercial use in connection with browsing the Website and placing orders.

12.3. Except as expressly permitted in clause 12.2, you may not copy, reproduce, republish, upload, post, transmit, distribute, modify, adapt, translate, create derivative works from, sell, license or otherwise exploit any Content, in whole or in part, for any commercial purpose without our prior written consent. Any unauthorised use of the Content may violate intellectual property laws and may result in civil or criminal liability.

12.4. Nothing in these Terms grants you any right to use any trademark, trade name, logo or brand feature of Avalon B.V. or of any third party appearing on the Website.

13.1. You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Website by, any third party.

13.2. In particular, you agree that you will not: (a) use the Website in any way that breaches any applicable local, national or international law or regulation; (b) attempt to gain unauthorised access to the Website, the server on which it is hosted, or any server, computer or database connected to it; (c) knowingly introduce viruses, trojans, worms, logic bombs or any other material that is malicious or technologically harmful; (d) attack the Website by means of a denial-of-service or distributed denial-of-service attack; (e) use any robot, spider, scraper or other automated means to access or collect data from the Website without our express written permission; (f) place fraudulent orders or use payment details that you are not authorised to use; or (g) impersonate any person or entity or misrepresent your affiliation with any person or entity.

13.3. We reserve the right, without notice and at our sole discretion, to suspend, restrict or terminate your access to the Website, to cancel pending orders and to refuse future orders where we reasonably believe that you have breached these Terms or applicable law. We may also report any such breach to the relevant law enforcement authorities and cooperate with them, including by disclosing your identity to them.

13.4. The Website may contain links to third-party websites. Such links are provided for your convenience only. We have no control over the content of third-party websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

14.1. We collect and process personal data in connection with your use of the Website and your orders in accordance with our Privacy Policy and with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679.

14.2. Our Privacy Policy explains what personal data we collect, the purposes for which we use it, the legal bases for processing, the recipients with whom it may be shared, how long we retain it, and your rights in relation to it. By using the Website and placing orders you acknowledge that you have read our Privacy Policy.

15.1. We may revise or update these Terms from time to time, for example to reflect changes in our Products, our business practices, the law or regulatory requirements. Any changes will be published on this page together with an updated "Last updated" date.

15.2. The version of these Terms in force at the time you place an order shall apply to that order and to the contract formed as a result of it. Changes made after you have placed an order will not affect that order, except where required by law.

15.3. It is your responsibility to review these Terms each time you use the Website or place an order. Your continued use of the Website after changes have been published constitutes your acceptance of the revised Terms.

16.1. These Terms, and any contract for the sale of Products formed under them, shall be governed by and construed in accordance with the laws of the Republic of Cyprus.

16.2. Notwithstanding clause 16.1, if you are a consumer residing in a Member State of the European Union, you shall also benefit from the protection afforded to you by any provisions of the law of your country of habitual residence that cannot be derogated from by agreement (mandatory consumer protection provisions). Nothing in these Terms deprives you of such protection.

16.3. If you are a consumer, you may bring legal proceedings in respect of these Terms or any contract formed under them either in the courts of the Republic of Cyprus or in the courts of the Member State in which you are habitually resident. We may bring proceedings against you only in the courts of the Member State in which you are habitually resident.

16.4. Complaints. If you have a complaint about a Product, an order or the Website, we ask that you contact us first at hello@nucpros.com, quoting your order number and describing the issue. We are committed to handling complaints fairly and will make every reasonable effort to resolve the matter promptly and amicably.

16.5. Alternative dispute resolution. If we are unable to resolve a dispute with you directly, you may, as an EU consumer, be entitled to refer the dispute to an alternative dispute resolution (ADR) body, a consumer ombudsman or a consumer protection authority in your country of residence, in accordance with applicable national law. Details of the relevant bodies are available from the consumer protection authority in your country. Recourse to ADR is voluntary for both parties, and nothing in this clause prevents you from bringing proceedings before the competent courts.

17.1. Entire agreement. These Terms, together with the documents incorporated by reference in clause 2.2 and your order confirmation, constitute the entire agreement between you and Avalon B.V. in relation to your use of the Website and your purchase of Products, and supersede any prior agreements, representations or understandings between us, whether written or oral.

17.2. Severability. If any provision of these Terms is held by a court or competent authority to be invalid, unlawful or unenforceable, in whole or in part, that provision shall be deemed severed to the extent of such invalidity, unlawfulness or unenforceability, and the remaining provisions shall continue in full force and effect.

17.3. Waiver. No failure or delay by us in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy preclude any further exercise of it or the exercise of any other right or remedy.

17.4. Assignment. You may not transfer, assign or otherwise dispose of any of your rights or obligations under these Terms without our prior written consent. We may transfer our rights and obligations under these Terms to another organisation, and we will notify you in writing if this happens; such a transfer will not affect your rights or our obligations under these Terms.

17.5. Third-party rights. A contract formed under these Terms is between you and Avalon B.V.. No other person shall have any right to enforce any of its terms.

17.6. Events outside our control. We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control, including without limitation natural disasters, epidemics, war, terrorism, civil unrest, industrial action, failure of public or private telecommunications networks, or the acts or omissions of carriers or public authorities. In such circumstances our obligations will be suspended for the duration of the event, and we will take reasonable steps to bring the event to a close or to find a solution by which our obligations may be performed. If the event materially affects delivery of your order, you may contact us to cancel the order and receive a full refund of any amount paid for Products not yet delivered.

17.7. Communications. Any notice or communication from us to you in connection with these Terms will be sent to the email address you provided when placing your order. Any notice from you to us should be sent to hello@nucpros.com or to our postal address stated in clause 1.3.

For any questions about these Terms, the Website or your order, please contact us:

Avalon B.V. Imperiastraat 8 1930 Zaventem, Belgium Email: hello@nucpros.com Phone: +1 (260) 508-2188