Shipping Policy

All orders are processed within 1–3 business days of being placed. Orders are not processed or shipped on weekends or public holidays. During periods of high demand or in the event of stock shortages, processing may take slightly longer; we will notify you by email if there is a significant delay.

You will receive an order confirmation email once your order is placed and your payment is processed. If you would like an update on the status of your order or tracking information, contact us at hello@nucpros.com with your order number.

Orders are dispatched from our fulfilment centre in the Netherlands:

Kleine Esch 669 2841 MK Moordrecht Netherlands

Shipping time depends on the destination and usually takes 2–14 business days from dispatch. Please note that these are estimated timelines that may vary, and therefore we do not guarantee specific delivery dates. Delivery times may be affected by carrier delays, customs procedures, weather, public holidays or other circumstances outside our control.

We currently ship to countries within the European Union. Available destinations are shown at checkout. If your country is not listed, we are unable to deliver to you at this time.

Shipping costs, if any, are calculated based on your delivery destination and are displayed at checkout before you confirm your order. VAT applicable to your delivery country is also calculated and charged at checkout. The total shown at checkout is the final amount you will pay.

Orders shipped within the European Union are not subject to additional customs duties or import taxes. All applicable VAT is charged at checkout.

Where tracking is available, we can provide your tracking number on request. Email hello@nucpros.com with your order number. Tracking information may take 24–48 hours to become active after dispatch.

Please make sure your delivery address is complete and correct before confirming your order. We are not responsible for delays, failed deliveries or lost parcels resulting from incorrect or incomplete address details provided by you. If a parcel is returned to us because of an incorrect address or because it was not collected from the carrier, we will contact you to arrange redelivery; additional shipping charges may apply.

If you need to change your delivery address after placing your order, contact us at hello@nucpros.com as soon as possible. We will do our best to help, but we cannot guarantee changes once the order has been processed.

If your order has not arrived within 14 business days of your order confirmation, or if tracking shows no movement for an extended period, please contact us at hello@nucpros.com with your order number. We will investigate with the carrier and, if the parcel is confirmed lost, send a replacement or issue a full refund.

If your parcel arrives damaged, please take photos of the packaging and products and contact us within 14 days of delivery. We will arrange a replacement or refund in accordance with our Refund Policy.

Returns are sent to the same address as our dispatch location:

Avalon B.V. – Returns Kleine Esch 669 2841 MK Moordrecht Netherlands

Please see our Refund Policy for full return conditions and instructions.

Avalon B.V. Imperiastraat 8 1930 Zaventem, Belgium Email: hello@nucpros.com Phone: +1 (260) 508-2188